FAQ

​What Is The Natural Beauty Box?

The Natural Beauty Box is UK based business which launched in January 2017. Our aim is to introduce more people to natural, organic and cruelty free skincare and beauty products by delivering a monthly beauty box directly to your door. We know it can be overwhelming and time consuming searching for new beauty products that work for you so we do the hard work for you by selecting 5 or 6 natural, cruelty free (and since February 17 vegan friendly) skincare and beauty products each month from a variety of established, award winning, artisan and upcoming brands. This way, you get to try out a great variety of products each month without the hassle of searching for yourselves. 

How does it work?

The set up process is simple and quick, just click SUBSCRIBE from the menu and follow the simple on screen instructions. Once subscribed, sit back and relax and we will do the rest! We carefully curate a box around a monthly theme and then pack it and post it directly to your door. Boxes are shipped around the 20th of the month. Once you receive your box, all you have to do is open it and enjoy the contents! During busy periods (e.g. Christmas), boxes may be posted a little earlier. 

How much does it cost?

The cost of a box is just £24.95 per month. We offer discounts for prepaying for a 3 month or 6 month subscription. For every box sold, we will donate 50p to charity and there will be a different charity selected each month. 

What's inside the box?

Each month you will receive 4-6 natural, organic & cruelty free beauty & skincare products. Products will be a mixture of travel size and full size items from well known brands and smaller artisans. We support small UK businesses and try to include a variety in each box. You can expect to find items such as artisan soaps, face wash, make-up, bath bombs, shower gels, hand creams, foot creams, body scrubs, body butters and more. Our partner brands never test on animals  and never use any harsh chemicals products. We are SLS and Paraben free!

How does payment work?

We are a monthly subscription box so payment will taken when you subscribe, then depending on your subscription frequency (monthly/3 month prepay/6 month prepay), you will be billed accordingly on the same day every month, every 3 months or every 6 months. 

​How much is delivery and where do you deliver to?

​We offer FREE DELIVERY within the UK. From March 17, we deliver internationally, see below for shipping rates. 

Do you deliver internationally?

Yes - from March 17, we deliver to Europe and Rest of the World. Shipping for Europe is £13.95 per box and Rest of World is £19.95 per box. Boxes are sent tracked and recorded vial Royal Mail. 

Can I skip a month?

Yes of course! We understand that funds may be a little tighter in some months so we offer the option to skip a month's subscription and resume the following month. To do this, log into your account to manage your subscriptions.

How can I cancel my subscription and/or receive a refund?

You can cancel your subscription anytime by logging into your account and managing your subscriptions. We take pride in our boxes, so if you are ever unhappy about anything you receive, please don't hesitate to contact us and we will take the time to listen to you. 

In order to receive a refund, you must request one before your box has shipped. Unfortunately, we are unable to provide refunds for boxes that have shipped. You may receive a refund for an order any time before shipment, which is around the 20th of the month.

I would like to feature one of my products in your box, how can I do this?

We love discovering new exciting brands and products within the green beauty industry - whether you are established, new, small and large. If you have a natural, cruelty free & vegan friendly skincare, beauty or make-up product you would like to feature in one of our boxes, we would love to hear from you. Email hello@thenaturalbeautybox.co.uk and we will get back to you as soon as we can. 

I am a blogger/reviewer and would like to collaborate with you, how can I do this?

We work with a variety of bloggers and subscription box reviewers so please feel free to get in touch if you are interested in working with us. Email hello@thenaturalbeautybox.co.uk and we will get back to you as soon as we can. 

How do I contact you?

You can contact us anytime by emailing support@thenaturalbeautybox.co.uk. Customer satisfaction is our highest priority and we will get back to you within 1 working day (Monday - Friday 8am - 9pm)